Customer service representative Job at VDart Inc, Remote

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  • VDart Inc
  • Remote

Job Description

Role: Customer service representative

Location: Lincoln, NEBRASKA (Remote)

Type: Contract

Role Responsibilities:

  • Answer incoming phone calls from healthcare providers regarding benefits and eligibility, billing and payments, authorizations for treatment, explanation of benefits, etc.
  • Create written correspondence if issues were not resolved during the call
  • Conduct provider outreach phone calls to collect missing information from medical providers.
  • Route inquiries needing further investigation to the appropriate department and conduct routine case checks as needed.
  • Complete all relevant documentation necessary to track provider issues and facilitate the reporting of overall trends.

Required Skills/Experience:

  • High school diploma or equivalent.
  • 1+ year(s) of experience working from home.
  • 1+ year(s) of customer service call center experience.
  • Minimum internet speed of 20 upload/20 download.

Job Tags

Remote job,

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