Job Description

Knowledge Services, a leading multidisciplinary organization in the software, professional services, and cybersecurity industry, is seeking a seasoned MSP Data Analyst/ Solutions Specialist. This role represents a unique opportunity to become a key member of an exciting and growing organization driven by a commitment to excellence, innovation, and a passion for “Serving Those Who Serve Others.”

Knowledge Services is looking to hire a Managed Service Provider (MSP) Solutions Specialist to join our Team in Indianapolis! The MSP Solutions Specialist will be responsible for collaborating with the internal MSP Program Teams to ensure the VMS system (proprietary Vendor Management System) is precise and processes are streamlined. To accomplish this, you will have to learn and understand the job duties of the MSP Program Teams in conjunction with the VMS system. This individual will need to have a good understanding of the VMS functions and capabilities. A fit for this role is an analytical thinker who enjoys living in the data.

Responsibilities

• Develop a strong working knowledge of Knowledge Services MSP Program solutions, MSP Program requirements and processes, and VMS.
• Provides operational support for the team and Managed Service Provider (MSP) Program
• Provides exceptional levels of customer service to the team and business partners
• Analyzes business information and data with strong attention to detail and accuracy
• Enters data, analyzes data and ensures data accuracy within Knowledge Services’ system
• Tracks various metrics, timelines and deliverables to ensure program compliance
• Implements organizational methods and procedures to proactively manage workload
• Collaborates with team members to ensure project goals and timelines are met
• Evaluate needs and develop configurations that support business processes
• Assist in the research, testing, troubleshooting, analyzing, configuration, and implementation of technical systems, software, solutions, initiatives, or processes
• Identifies any internal or external issues and informs MSP management as appropriate
• Communicate via phone, email and online/in-person meetings with team members, clients and/or vendors

Qualifications

• High technical aptitude with the ability to quickly learn new software solutions and relate their usage and benefit to clients, vendors and team members.
• Experience working within the staffing industry from an MSP/VMS capacity preferred.
• Must have experience evaluating, analyzing processes and determining recommendation for process improvements.
• Must be professional and have demonstrated strong commitment to exceptional customer service.
• Ideal candidate will be detail oriented, proactive, organized, accurate and fast with strong interpersonal, planning, leadership, and time management skills.
• Ability to identify and analyze problem situations and develop an effective course of action for resolution.
• Must be a self-starter, self-motivate and able to perform in a fast-paced, team-oriented environment.
• Excellent verbal and written communication skills required.
• Proficient in Microsoft Office: with emphasis on Word, Excel and PowerPoint as well as OneNote, Teams.
• Bachelor’s Degree highly preferred.
• Minimum HS Diploma required.

Knowledge Services strives to offer a modern, professional environment that provides Team Members an inviting, comfortable, and collaborative place to work to maximize success.

At Knowledge Services, we prioritize creating an environment that supports our Team Members’ success and personal well-being with a robust benefits package, some of which include:

• Medical coverage, including employer match program for Health Savings Accounts (HSAs)
• Generous 401k retirement plan with employer match
• Dependent Care Flexible Spending Account (DCFSA)
• Employee Assistance Program (EAP) with unlimited usage and visits and wellness program
• Dental and Vision insurance
• Company-sponsored life insurance, with options for additional coverage
• Short- and Long-Term Disability (STD and LTD) benefits
• Pet insurance
• Maternity, Paternity, and Military benefits
• Baby on Board program
• Paid Time Off package
• Company Anniversary Bonus program
• Professional Development opportunities, including Young Professional Series, Manager Focus series, Cyber Security panels and briefs, and more
• A+ rated HQ office full of amenities including fitness center, rec room, coffee bars, bike room, café, auditorium, private Mother’s room, and more

Knowledge Services, established in 1994 and headquartered in Indianapolis, IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO of Guidesoft, Inc., dba Knowledge Services is an industry leader in Managed Service Programs (MSP), Vendor Management System (VMS), Employer of Record / Payroll Services, Workforce Management, Survey Management, and MSP for Vocational Rehabilitation Services. We provide outstanding services to major organizations in various industries, including IT, Healthcare, Federal, State, and local Governments, Public Utilities, Telecom, and more.

As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each Team Member and in our relationships. We believe titles do not define a person but provide a framework to each person’s endless potential. Our focus on improving our team, product and processes drive us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge, Integrity, Innovation, and Service.

Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Veterans, military families, and people with disabilities are encouraged to apply.

Applicants with disabilities may contact Human Resources via telephone, e-mail, and other means to request and arrange for accommodations. Please contact the Human Resources Team at [email protected] or 317-806-0014.

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