Help Desk Support and Level 1 Technician Job at TeamLogicIT, Cypress, FL

RU8xbFltWVFDWFV0VmJHaXdHWlgrT1pvekE9PQ==
  • TeamLogicIT
  • Cypress, FL

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
  • Active Directory knowledge a plus
  • Kaseya RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

KJ Media

Contract Delivery Driver - Must Own a Van (Cargo/Sprinter Van). Job at KJ Media

 ...is seeking independent contractors who own their own Van. Earn $800-$1,100 per...  ...ll Do: Make last mile distribution delivery routes Work a predictable schedule...  ...be 18+ years old Provide your own vehicle Valid driver's license with a good driving record (... 

Treasure Kids Academy

Teacher Assistant Job at Treasure Kids Academy

 ...We are looking to hire for an Assistant Teacher. (NO EXPERIENCE NEEDED) IMMEDIATE HIRE Responsibilities: Assist in managing the daily classroom schedule in accordance with our curriculum. Maintains an attractive, well-kept classroom that encourages children... 

Gene's Chrysler Center AK

Social Media Influencers /Content Creators Job at Gene's Chrysler Center AK

 ...your followers into clients. With sales, every handshake can be worth more than a thousand likes.Training & Support: No sales experience? No problem! We offer comprehensive training to turn you from influencer to sales pro. Why Sales?Build Genuine Connections... 

SIXT USA

Learning and Development Operations Trainer Job at SIXT USA

 ...Job Description Operations Trainer Are you ready to take the wheel and drive success? As a full-timeOperations Trainer at...  ...participants You oversee the organization of training dates, travel, and direct billing accounts YOUR SKILLS MATTER Experience... 

Hyatt

Hotel Bartender Job at Hyatt

 ...providing efficient service and meaningful experiences. Bartenders are responsible for providing libations and offering customized...  ...". Benefits include: ~ Complimentary & Discounted Hyatt Hotel Rooms ~ Paid Time Off (PTO)~401(k) Match ~ Medical, Dental...