Help Desk Support and Level 1 Technician Job at TeamLogicIT, Cypress, FL

RU8xbFltWVFDWFV0VmJHaXdHWlgrT1pvekE9PQ==
  • TeamLogicIT
  • Cypress, FL

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
  • Active Directory knowledge a plus
  • Kaseya RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

Brock & Company Inc.

Chef Manager II - Corporate Dining Job at Brock & Company Inc.

 ...for a seasoned professional who thrives in a structured, service-driven environment and is passionate about delivering exceptional food experiences to business clients and third shift clientele. The Chef Manager will be the lead culinary person who is responsible... 

System One

Data Entry Operator Job at System One

 ...Job Description: Data Entry Operator Location: Commerce City, CO 80640 Schedule: 3 days onsite (TueThu), remote Mon/Fri...  ...health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary... 

Utilities Service, LLC

Director of Safety Job at Utilities Service, LLC

 ...and resource planning in all aspects of the company's health and safety process and the development of programs addressing specific...  ...regulatory agencies, external stakeholders, and other electric industry companies. Provides company leadership and staff with advice, consultation... 

TWO MEN AND A TRUCK

Drivers/Labourers - Moving Furniture Job at TWO MEN AND A TRUCK

 ...career advancement A fun and supportive team environment Paid training Bi-weekly pay Benefits Package after 6 months of...  ...company, offering customers comprehensive home and business relocation, packing and unpacking, and junk removal services. Making training... 

Allied Universal

Security Professional - Armed Government Site Job at Allied Universal

 ...that contributes to a culture that positively impacts the communities and customers we serve.As a **Security Professional - Armed Government Site** in **Atlanta, GA** , you will serve and safeguard clients in a range of industries such as Government, and more. Join a...