Help Desk Support and Level 1 Technician Job at TeamLogicIT, Cypress, FL

RU8xbFltWVFDWFV0VmJHaXdHWlgrT1pvekE9PQ==
  • TeamLogicIT
  • Cypress, FL

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
  • Active Directory knowledge a plus
  • Kaseya RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

Compass Group

OVERNIGHT LOSS PREVENTION OFFICER (FULL TIME) Job at Compass Group

 ...We are hiring immediately for a full time OVERNIGHT LOSS PREVENTION OFFICER position. Location : University of Texas - 1900 University Avenue, Austin, TX 78705. Note: online applications accepted only . Schedule : Full time schedule; Monday through Friday... 

Cloud Analytics Technologies LLC

Senior Salesforce Consultant Job at Cloud Analytics Technologies LLC

 ...gathering, design workshops to understand applications functionality and Support requirements for the team to take on Level 2 and 3 Salesforce support / interaction with business and other teams Tool/technical assessment for releases Build design documents... 

United Domestic Workers

Bilingual Union Representative (Madera, CA) Job at United Domestic Workers

 ...UDW Overview: United Domestic Workers of America, UDW/AFSCME Local 3930 is a statewide labor union that represents more than 170,000 home care and family child care providers in 45 counties in California. Founded in 1979, UDW is a diverse, progressive labor organization... 

Pierce

Marine Sales Professional Job at Pierce

 ...RV & Marine has proudly served customers since 1924, offering high-quality RVs, wake boats, fishing boats, and pontoons. As a trusted name in the recreational vehicle industry, we are committed to delivering exceptional customer service and creating long-lasting relationships... 

United States Space Force Forces - Department of the Air For...

Contract Specialist, SSC/PK Job at United States Space Force Forces - Department of the Air For...

DOD QUALIFICATION STANDARD FOR GS-1102 CONTRACTING POSITIONS This is an individual, single agency qualification standard for Department of Defense positions. This standard implements requirements contained in Title 10, United States Code, Sections 1723 through 1733, as...