Help Desk Support and Level 1 Technician Job at TeamLogicIT, Cypress, FL

RU8xbFltWVFDWFV0VmJHaXdHWlgrT1pvekE9PQ==
  • TeamLogicIT
  • Cypress, FL

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
  • Active Directory knowledge a plus
  • Kaseya RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

Riverside Recruiting

Bilingual Customer Support Rep Job at Riverside Recruiting

 ...Hybrid remote - Upper Arlington, Ohio Monday-Friday,8am to 4:30pm Summary Two weeks PTO Spanish and English bilingual 3 days remote work-from-home , 2 days onsite Customer Service and low level technical support Anthem medical, Anthem dental... 

GradePower Learning Centers

Elementary Reading & Math Teacher Needed! Job at GradePower Learning Centers

 ...Part-Time Elementary Teacher/Tutor Wanted Excited by literature and math? Eager to help elementary students succeed in these subjects? We are currently seeking part-time tutors for a role in our learning center at GradePower Learning Cary . This position is perfect... 

Society Insurance Company

Commercial Underwriter Job at Society Insurance Company

 ...you can make a difference with a career at Society. Society Insurance is seeking an experienced Commercial Underwriter to join our...  ...Contribution Plan PLUS Profit-Sharing Plan Work-Life Balance : Company-paid holidays; flexible scheduling; PTO; telecommuting options... 

Ozrit

React Developer Job at Ozrit

# Develop and maintain interactive web interfaces using React.js. # Build reusable components and front-end libraries for scalable applications. # Translate UI/UX design wireframes into functional and responsive web pages. # Optimize application performance for speed... 

First Choice Community Health Centers

Handy Man Job at First Choice Community Health Centers

 ...tasks at the interior or exterior of company premises. Well rely on you to keep our facilities in perfect condition by doing various odd jobs. Deft hands and technical knowledge are important parts of a handymans arsenal. You must be well-organized with strong...