Help Desk Support and Level 1 Technician Job at TeamLogicIT, Cypress, FL

RU8xbFltWVFDWFV0VmJHaXdHWlgrT1pvekE9PQ==
  • TeamLogicIT
  • Cypress, FL

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
  • Active Directory knowledge a plus
  • Kaseya RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

CSL Plasma

Medical Screener- Reception Tech Job at CSL Plasma

 ...process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening... 

Capstone Distribution Services LLC

Delivery Driver - CPDS Job at Capstone Distribution Services LLC

 ...days off. Additional days/overtime offered as needed. ~ Must be available one day of the weekend (Either Saturday or Sunday) Shift: ~10 hour shift Delivery Driver Basic Requirements Eligible to work in the U.S Must have a valid driver's license within... 

Collaborative, LLC

Assembler Job at Collaborative, LLC

 ...Global leader in the Medical Device and Pharmaceutical industry is hiring a 2nd shift Assembler with documentation experience in the North Chicago/Lake Bluff area. Thank you for taking the time to read the job description, Please feel free to fill out an application... 

Mission Recruiting

Attorney | Estate Planning & Probate | 147353 Job at Mission Recruiting

 ...about people. We are currently seeking an experienced Estate Planning and Probate Lawyer to join our team. This is a full-time position...  ...high-quality work products to clients and supervising attorneys. This role involves direct client interaction, strategic tax... 

BendPak

Direct Sales Administrator Job at BendPak

 ...customer needs are being met and with the ultimate goal of giving the Direct Sales Manager...  ...a firm understanding of products and services. Answer incoming overflow inbound calls...  ...that the queues are appropriately staffed and that call routes are maximized for efficiency...