Help Desk Support and Level 1 Technician Job at TeamLogicIT, Cypress, FL

RU8xbFltWVFDWFV0VmJHaXdHWlgrT1pvekE9PQ==
  • TeamLogicIT
  • Cypress, FL

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
  • Active Directory knowledge a plus
  • Kaseya RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

EVS Inc

Customer Service - Entry Level Job at EVS Inc

 ...for Customer Service positions with our company. We are now hiring candidates looking for a long term career in customer service....  ...currently hiring to fill full-time marketing and sales openings. No experience in advertising or public relations needed. All new employees... 

JKR Windows

Entry Level Outside Appointment Setter Job at JKR Windows

 ...Average Yearly Expected Earnings: $90,000 - $105,000/year Immediate Hiring Opportunity - Recent High School and College Grads...  ...leading and competitive compensation package tailored to your experience, credentials, and interview outcome. We're seeking applicants... 

Bird Conservancy of the Rockies

Seasonal Crew Leader -- Mexican Spotted Owl Monitoring (3 positions) Job at Bird Conservancy of the Rockies

 ...Title : Seasonal Crew Leader -- Mexican Spotted Owl Monitoring (3 positions) FLSA Status: Seasonal / Non-exempt / Hourly Reports to: Avian Ecologist Direct Reports: Field Technicians and Interns Location: New Mexico and Arizona Salary: $22 - $23/hour... 

In House Jobs | JDHuntr

In House Counsel Jobs California | JDHuntr 55155 Senior Counsel, Sports, New York, NY Job at In House Jobs | JDHuntr

In House Counsel Jobs California | JDHuntr 55155 Senior Counsel, Sports, New York, NY To apply go to JDHuntr.com *Provide strategic...  ...jobs, legal jobs Los Angeles, legal jobs New York, legal jobs, law jobs, corporate counsel jobs, corporate lawyer jobs, lawyer jobs... 

Sinopec Tech Houston

Senior Reservoir Engineer Job at Sinopec Tech Houston

 ...JOB TITLE : Senior Reservoir Engineer The position will provide in-depth reservoir simulation study, and software development support...  ..., CREDENTIALS, and EXPERIENCE: M.S. or Ph.D. Degree in Petroleum Engineering, Computing science, or related technical field...