Help Desk Support and Level 1 Technician Job at TeamLogicIT, Cypress, FL

RU8xbFltWVFDWFV0VmJHaXdHWlgrT1pvekE9PQ==
  • TeamLogicIT
  • Cypress, FL

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
  • Active Directory knowledge a plus
  • Kaseya RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

Erico Technologies LLC

Data Entry / Typist (Remote) Job at Erico Technologies LLC

Job Title: Data Entry / Typist (Remote) Company: Erico Technologies LLC Location: Remote (USA) Employment Type: Full-Time Pay: $22-$27 per hour About Erico Technologies LLC: Erico Technologies LLC is a trusted provider of business...

AGBO

Game Designer Job at AGBO

 ...About The Company Founded in 2017 by visionary directors Anthony and Joe Russo, AGBO is an artist-led, Academy Awardwinning independent...  ...redefining global storytelling across film, television, and gaming. With 15 #1 openings and more than $7 billion at the box office... 

City National Bank

Mortgage Loan Underwriter Senior Job at City National Bank

Overview: MORTGAGE LOAN UNDERWRITER SENIOR WHAT IS THE OPPORTUNITY? The role of the Underwriter III is to evaluate the credit risk against...  ...two business days. Unless otherwise indicated as fully remote, reporting into a designated City National location is an... 

Pro Pallet

LOCAL CDL A DRIVER Job Job at Pro Pallet

LOCAL CDL A DRIVER JobLOCAL VAN & FLATBED DELIVERIES Pay: 18.00Company paid uniforms How to apply for this Driving JobFill out a Gary's Job Board application. That same application can be used to apply to as many jobs as you'd like. Create a Driver's Account.... 

Hospital

Nocturnist (Physician) Hospitalist Program Job at Hospital

Great opportunity for a strong Family Medicine or Internal Medicine to join an existing program in a progressive community hospital located in the beautiful NC foothills. Shifts consist of 7 on/7 off (Tuesday-Monday) night rotations (7pm-7am). Good support from specialists...